Do you want to improve performance in your organization?

Culture Change

Do you want to build or enhance your organization’s culture using state of the art, automated diagnostic tools to evaluate your current culture (behaviors and values) at the enterprise, function, team and individual level, but don’t know where to begin?

Organizational Design

Do you want to improve performance with an organizational structure founded on these priorities?

  • places the customer first
  • incubates and tests new ideas
  • promotes faster decision-making and execution
  • empowers leaders by aligning authority, autonomy and accountability   
  • builds succession
  • encourages risk taking             

Change Management

Are you overwhelmed or anxious because there’s a lot of work needed to make change happen and you need help planning, implementing, managing and measuring the changes? You’re developing new technologies and capabilities.  Do you need assistance with designing, implementing and communicating the change management plan in specific areas/functions?

Process Improvement

You have considered your challenges in the context of industry and competitor adoption.  Do you need to revamp existing processes to support implementing new capabilities, technologies and initiatives? Our tailor-made solutions can deliver the results that you need.     

Our Approach

We are operators who have worked in organizations at all levels. That means we understand your ever-changing challenges and needs. We will work with you to succeed and sustain success through rounds of exploration, diagnosis, execution and change. Whether you need project services, diagnostic tools or a combination of them, we can deliver the bedrock for your organizational change.

We use our proprietary methodology, Design Agility Performance Solutions™️, which combines two well-established business disciplines — Design Thinking and Agile Development. Design Agility is built to address industry gaps we experienced in consulting focus and delivery. Using Design Agility, we will move you through root cause diagnostics, solutions, rounds of experimentation, implementation, performance measurement and impact assessment. The end result is sustainable change.

Our focus is on:

  • intimately knowing you, your operations and your customers     
  • crafting solutions that you own and can implement
  • honing your leaders’ agility in diagnosing and solving problems  
  • collaborating with you to make change happen and make it stick
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Our Services

We are ready to assist your organization in the following areas: culture change; organizational design; change management; and process improvement.

Culture Change

The behaviors and values in an organization are never benign. They either accelerate success or work against it.

If you’re seeing competitors focus on culture, getting questions from your board about your culture or seeing activity disconnected from your desired culture, call us.                       

We understand the pressure and imperative.  Using Design Agility, we thoroughly and rapidly get to know you, your operations and your clients. We work with you to define the impact you want to achieve from working with us. We draw the connection between your strategic and operational priorities.  We develop a comprehensive baseline assessment of your culture that becomes the undisputed basis for change, using state of the art diagnostic tools.

Whether you want to set the culture or enhance it, we clarify that journey in detail with you and equip you with all the guidance and tools to bring it to life.

How We Deliver Our Services

IGNITE
  • Determine your strategic view of current and desired culture
  • Use state of the art, automated diagnostic tools to evaluate your current culture (behaviors and values) at the enterprise, function, team and individual level
TRANSFORM
  • Draw insights from tool output data and other data
  • Develop a culture setting or culture transformation plan and develop targeted solutions
  • Train leaders to be catalysts for your culture setting or culture transformation
SUCCEED
  • Assess effort and impact of culture setting and culture transformation
  • Ensure you can keep momentum and success going

 

Organizational Design

You want to make the organization perform better — respond more nimbly, innovate and make decisions with ownership and authority. We can jump start your change and prepare you to make flexible adjustments over time.

You may have just taken on a new role in your organization. You may have joined a new organization with high expectations that you’ll make changes.  Or, you may be leading an organization and recognize its time for change.

Using Design Agility, we thoroughly and rapidly get to know you, your operations and your clients.  We work with you and your organization to define the impact you want to achieve from working with us.  We draw the connection between your strategic and operational priorities.  We develop a comprehensive baseline assessment of your organizational design that becomes the undisputed basis for change, using our state of the art diagnostic tools.

And, we work alongside you to build and assess organizational design options that meet your needs.

How We Deliver Our Services

IGNITE
  • Determine your strategic view of current and future organizational design
  • Assess the structures, roles, accountabilities, decision-making paradigm, processes, performance and effectiveness of current organization
TRANSFORM
  • Develop data driven insights about current state and impact on results
  • Develop organizational design options that flexibly meet your needs today and into the future
SUCCEED
  • Assess implementation effort and impact of each design option
  • Develop implementation roadmap for selected option
  • Ensure you can keep momentum and success going

 

Change Management

You’ve landed on the culture, organizational design or other changes you want to make.  Now you step back and see there’s a lot of work to make it happen. We move you from anxiety to full preparedness.

Using Design Agility, we plan, manage, communicate and train, as well as measure the changes. We do it at your pace. And, we help you make adjustments along the way. In the end, you’ll be confident in your ability to implement and sustain your organizational changes.

How We Deliver Our Services

IGNITE
  • Understand your goals, starting point and sensitivities
  • Develop the case for change with your input
TRANSFORM
  • Develop the change management master plan
  • Assist your team leaders with designing, implementing, communicating and owning the change management plan in their specific areas/functions
  • Train leaders to be change catalysts
SUCCEED
  • Assess effort and impact of change overall and its component parts
  • Collaborate with you and your team to manage the change process
  • Work with you to resolve emerging issues and monitor feedback
  • Ensure you can keep change momentum and success going

 

Process Improvement

New technologies, capabilities and ways of working abound. You need to develop new processes or revamp what you have to embrace new ways of working. You know that variable and inconsistent processes can mean you can’t effectively implement or optimize new ways of working. Without process improvement, you may never get the desired return on your investments.

Our process improvement work starts with intimately knowing your current and desired state, taking into account data from our diagnostics, assessments and interviews.                                     

Our tailor-made, practical and in-depth process solutions will allow you to rapidly adapt new technologies, capabilities and ways of working. That means you can adapt artificial intelligence, autonomous vehicles (moving people and goods), block chain and other ways of working and use them to improve your competitive position.

How We Deliver Our Services

IGNITE
  • Understand your goals, starting point and challenges
  • Consider your challenges in the context of industry and competitor adoption
TRANSFORM
  • Assess current processes to determine what’s working and your challenges (inconsistencies, variation, lack of clarity)
  • Revamp existing processes or design new processes to support implementing new capabilities, technology and initiatives
  • Document processes
  • Train on new or revamped processes
SUCCEED
  • Provide tools to assess ongoing effectiveness of new or revamped processes
  • Ensure you can keep change momentum and success going
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