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CHINIKQUA MADDOX

CHINIKQUA MADDOX

Chief Operating Officer
Jacksonville, FL

Chinikqua is Pivot Global’s COO. As an adept business leader with extensive experience in technology and insurance operations, Chinikqua is experienced in driving and translating business strategy into practical requirements for technology and financial services firms. She possesses a demonstrated record of success while improving productivity, enhancing the access and utilization of shared information, and increasing efficiency through process improvements and expense reductions.

Throughout her career, Chinikqua has identified strategic initiatives and successfully led new product innovation through all stages of planning, development, and implementation across multiple functions and teams. Taking a fact-based approach to decision making and emphasizing data analytics to make informed decisions regarding technology spend and operations management, Chinikqua has driven measurable cost savings, efficiency improvements, and profitable growth by partnering with technology service providers.

Most recently, as VP leading IT and Business Analytics Operations at Brightway Insurance, Chinikqua spearheaded the execution of a foundational technology shift to enable an innovative quoting tool for agents and a wholesale upgrade of their computing platform. Prior to that, Chinikqua was the Director of Underwriting Business Administration at Citizens Insurance where her responsibilities included executing strategic priorities for Personal Lines and Commercial Lines Underwriting support operations. At Hanover Insurance as the AVP of Homeowners Product, Chinikqua managed the P&L for a $800 million Personal Homeowners book of business. Her prior responsibility at Hanover included championing key technology investments needed to maintain and enhance the company’s technology portfolio.

Chinikqua was a Strategy Director at The Hartford. She began her career at IBM as an engineer and procurement commodity manager.

Chinikqua has managed teams of various sizes. Specifically, she has led Business Analysts, Financial Analysts, Vendor Managers, and Operations groups, including Product Managers, Underwriters, Quality Assurance, and Project Managers.

Chinikqua holds a BSE and MEM from the Pratt School of Engineering at Duke University and an MBA from the Fuqua School of Business at Duke University. She prides herself on conducting business with the core values of integrity, commitment, teamwork, humility, passion, and fun.

Areas of expertise: 

  • Project Management
  • Product Management
  • Vendor & Expense Management

Sectors:

  • P&C Insurance
  • Technology Services
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